How Do I Troubleshoot Issues with Adding My Card?

First, ensure all steps below have been followed on how to add a payment method: 

Adding a payment method

1. Open the Hopper app
2. Go to the top left icon on the home screen (person's silhouette)   
3. Click the "Payments" tab.
4. Select "New Card" 
5. Input all your card information and confirm everything matches identically. 

Scanning your card

Hopper has a great feature that allows you to add your card information using your phone camera, rather than typing out all the pesky numbers. If you are having trouble using this feature, try the steps below:

• Ensure there is adequate lighting for the camera to function.
• Make sure there aren't any smudges on the camera lens.
• Move any objects that are obscuring the camera.

If you are still having difficulties, then you can add your card details by typing them into the boxes.

Troubleshooting Tips

• Double-check the postal or ZIP code associated to the card. This is the info that is most often incorrect!
• Contact your bank or credit card provider to ensure that there are sufficient funds on the card.
• Contact your credit card provider to add Hopper as a pre-authorized merchant.

Good to know

• Please note that there is a limit of 8 attempts per day to add a payment method. If you've reached the limit, you will have to wait for 24 hours before making another attempt. We set this maximum to protect both our users and ourselves from fraudulent purchases and identity theft.