Support Centre

Vouchers can be redeemed on flight, hotel, and car rental bookings that are paid in advance on the Hopper app. Vouchers cannot be redeemed on pay-later bookings. In addition, each Voucher has a spe...

Individual Vouchers have their own expiration dates; you can find the expiration date and other terms for each individual Voucher directly under the Voucher amount in your Hopper Wallet.   The term...

You cannot combine Vouchers with other discounts, including Carrot Cash.   For more information regarding Carrot Cash in your Hopper Wallet, please see the Carrot Cash section of these FAQs.   The ...

The Hopper Wallet is a virtual wallet where you can find important information (balances, applicability, and expiration) about your Carrot Cash and available Vouchers - everything that makes bookin...

First, ensure all steps below have been followed on how to add a payment method:  Adding a payment method Open the Hopper app Go to the top left icon on the home screen (person's silhouette)    Cl...

To add a new form of payment, tap on "Payment" under your settings. From here, you can either type out your card information manually, or take a picture of your card which will automatically scan t...

The description HOPPER *TRAVEL will appear on your credit card or bank statement when you make a booking at Hopper for any flight. In addition, if your flight booking includes add-ons such as our C...

It's important to get to the airport well in advance of your flight time in order to give yourself ample time to check in, drop off your bags, and get through airport security. For domestic flights...

The boarding gate will usually not be determined until after check-in on the actual day of travel. For trips with layovers, it is advised to check the flight information display systems (large scre...

Your ticket number can be found in the "Fare Details" section of the email receipt and itinerary that was sent to you when you first made your booking.    Good to know Hopper does not send physica...